Legislation for businesses / Traders
The Consumer Protection From Unfair Trading Regulations
Advise Leaflets for Consumers and Traders
Problems with goods
- Buying Goods - your rights (for England Wales Northern Ireland)
- Hiring Goods (for England Wales Northern Ireland)
- Your Rights to Cancel When Buying at Home (for all nations)
- Your rights when buying on credit (for all nations)
- One day sales - be on your guard! (for all nations)
- Is the Trader Right? (for England Wales Northern Ireland)
- Shopping at Home - Your guide to the distance selling regulations (for all nations)
- Guarantees or Warranties (for all nations)
- Sales of mobility aids and products - top tips (for England Wales Northern Ireland)
- Shopping on the Internet (for all nations)
- Buying a Pram or Pushchair - what you should know (for all nations)
- Oil and Gas - you pay for it, do you get it? (for all nations)
- The price is right! (for all nations)
- Solid Fuel and Wood Fuel - you pay for it, do you get it? (for all nations)
- Goods - how to solve your problems (for England Wales Northern Ireland)
Problems with services
- Buying Services - your rights (for all nations)
- Gas and Electricity Competition - Information for consumers (for England Wales Northern Ireland)
- Is the Trader Right? (for England Wales Northern Ireland)
- Your rights when buying on credit (for all nations)
- Shopping at Home - Your guide to the distance selling regulations (for all nations)
- Shopping on the Internet (for all nations)
- How to make a Complaint about an Unsatisfactory Service (for all nations)
- Dry Cleaning (for England Wales Northern Ireland)
- Services - how to solve your problems (for England Wales Northern Ireland)
Problems with motor vehicles
- Used Cars - consumer rights (for England Wales Northern Ireland)
- Vehicle Repairs and servicing (for England Wales Northern Ireland)
- Buying a Motorcycle (for all nations)
- Used Cars - prepurchase considerations (for England Wales Northern Ireland)
- Mini-motos, quad bikes and off-road vehicles - A guide for consumers (for England Wales Northern Ireland)
If you are in dispute
- Insolvency (for England Wales Northern Ireland)
- Writing an effective letter of complaint (for all nations)
- Checklist (for all nations)
- Trade associations and regulatory bodies - listing (for all nations)
- Getting Evidence to Prove Your Claim (for all nations)
- Is the Trader Right? (for England Wales Northern Ireland)
- Thinking of Suing in a County Court? (for England Wales Northern Ireland)
Other consumer problems
- Agents and Agencies (for all nations)
- Holidays (for England Wales Northern Ireland)
- Homeworking Schemes (for all nations)
- Booking One Day Sales (for all nations)
- Credit terminology - What does it mean? (for England Wales Northern Ireland)
- Credit - early settlement explained (for all nations)
- Your rights when buying on credit (for all nations)
- Hiring Goods (for England Wales Northern Ireland)
- Shopping at Home - Your guide to the distance selling regulations (for all nations)
- Package Holidays and the Disabled Traveller (for England Wales Northern Ireland)
- Environmental Claims (for all nations)
- Remortgaging - what you need to know (for all nations)
- A guide to choosing and using storecards (for all nations)
- Look Before You Rent (for England Wales Northern Ireland)
- Consumer Safety in Rented Accommodation for Tenants (for all nations)
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