Consumer Advice

Consumers - Be Vigilant!

Portsmouth Square Deal exists to promote fair trade and protect both consumers and businesses. Our members have made a commitment of openness and trust, backed by their past customer's reviews the general public can choose from a list of companies approved by Portsmouth Square Deal without fear or worry of being ripped off.

We hope to offer resources and advice to consumers looking to protect themselves from an ever growing number of rogue traders, looking to make easy money, with no concern for their customer. 

 

Protect Yourself from Cold Callers

Download our free window sticker to stop unwanted visitors to your door!

Right click the following links and choose 'Save as' or 'Save link as':

 

Legislation for businesses / Traders

The Consumer Protection From Unfair Trading Regulations

 

Shopping on the internet - top ten tips

Our Top 10 Tips for safer on-line shopping.

  1. Be careful when you give your credit or debit card details on the Internet. Always find out whether the company has a secure site.
  2. Ideally, try to trade with well-known companies, or those that you have done business with before, or that have been recommended to you.
  3. Try to get an actual address and telephone number for a company, not just their E Mail number.
  4. As with any other type of purchase, shop around for the best deals and prices.
  5. Watch out for high postage rates and for other hidden costs, such as VAT and other duty payable, particularly if goods are being sent from abroad.
  6. Remember, goods being sent from abroad may take some time to be delivered. Check with the trader how long this will take, and set a delivery date that you must have them by, if that is important.
  7. Check what the company's policy is on returning goods that you don't like or have changed your mind about. Again, if they have come from abroad, you may be faced with a hefty postage bill to return them.
  8. On the subject of buying from abroad, remember that if you have problems like faulty goods or non-delivery, it might be very difficult to get your complaint dealt with. Your contract will be in the country where the trader is, and it obviously isn't very practical to have to take legal action abroad.
  9. For that reason, only buy very expensive items from companies outside the UK or Europe if you know them well - that way, if things do go wrong, you limit the risk.
  10. Most importantly, print out the order, and keep any terms and conditions that appear on the web site, just in case of any disputes or problems later on.

 

Protect your PC

Learn how to protect your PC from virus's, spam email, hackers and other threats by visiting Get safe online provided by the Police National Hi-Tech Crime Unit.

This invaluable site also shows you how to bank and shop online safely as well as how to protect your information and other data.